PayEChallans - Official eChallan Portal

1. About ELITE DIGITAL SERVICES

ELITE DIGITAL SERVICES (hereinafter referred to as "the Company", "we", "us", or "our") operates the online platform payechallans. We provide digital payment facilitation services for government eChallans across India.

2. Information We Collect

To provide our eChallan payment services, we collect:

Personal Information: Name, email address, phone number, vehicle number, property details, and government ID numbers as required for eChallan generation.
Transaction Data: eChallan details, payment amounts, payment gateway responses, and transaction status.
Government Records: Information from government databases required for accurate eChallan generation.
Technical Data: IP address, browser type, device information, and interaction logs for security and service improvement.
Location Data: For location-specific eChallans and government jurisdiction determination.

3. How We Use Your Information

To generate accurate eChallans based on government records
To securely process payments through authorized payment gateways
To provide payment receipts and transaction history
To send payment confirmations and important service updates
To improve platform performance and user experience
To comply with legal and regulatory requirements
To prevent fraud and ensure platform security

4. Data Protection and Security

ELITE DIGITAL SERVICES implements comprehensive security measures:

256-bit SSL/TLS encryption for all data transmission
Secure servers with regular security audits and monitoring
PCI-DSS compliant payment gateway integration
Strict access controls with multi-factor authentication
Regular security updates and vulnerability assessments
Data encryption at rest and in transit
Secure data centers with 24/7 physical security

5. Information Sharing

ELITE DIGITAL SERVICES may share information with:

Government Authorities: Required information for eChallan processing and payment reconciliation
Payment Service Providers: Banks and payment gateways for transaction processing
Legal Authorities: When required by court orders, government agencies, or legal requirements
Service Partners: Trusted third-party providers under strict confidentiality agreements
With Your Consent: Only when explicitly permitted by the user

Note: We never sell your personal information to third parties for marketing purposes.

6. Data Retention Policy

Transaction records are retained for 7 years as per financial regulations
Personal information is retained only as long as necessary for service provision
Government eChallan data is retained as required by respective departments
Users may request data deletion subject to legal and regulatory requirements
Anonymized data may be retained for analytical and improvement purposes

7. Your Rights

As a user of payechallans, you have the right to:

Access your personal data and transaction history
Update or correct inaccurate personal information
Request deletion of your data (subject to legal requirements)
Receive your data in a portable format
Opt out of promotional communications
Withdraw consent for data processing (where applicable)
Lodge complaints with regulatory authorities

8. Cookies and Tracking Technologies

Essential Cookies: Required for platform functionality and security
Analytics Cookies: To improve user experience and service performance
Session Cookies: To maintain your login session and preferences
Third-party Cookies: Subject to respective privacy policies (payment gateways, etc.)
Users can manage cookie preferences through browser settings

9. Third-Party Links and Services

payechallans integrates with:

Government payment systems and databases
Payment gateways and banking partners
SMS and email service providers
Cloud hosting and infrastructure providers

These third-party services have their own privacy policies. We recommend reviewing their policies before using their services through our platform.

10. Government Data Compliance

We comply with all government data protection requirements
eChallan data is processed as per government department guidelines
We maintain audit trails for all government-related transactions
Data sharing with government authorities follows established protocols
We adhere to RBI guidelines for payment processing

11. Policy Updates

ELITE DIGITAL SERVICES reserves the right to update this Privacy Policy. Users will be notified of significant changes through platform announcements or email notifications. Continued use of payechallans constitutes acceptance of updated policies.

12. Contact Information

For privacy-related queries, data access requests, or complaints:

Privacy Officer

dmustneed@gmail.com

Support

+91 9177146174

Registered Office

H NO 5-7-402, PLOT NO 108, BN REDDY NAGAR, Vanasthalipuram, Telangana 500070

Please allow 7-10 business days for responses to privacy-related inquiries.